Claims Process

In the event of a claim under your policy you have the option of three claim routes available to you to follow for the submission of a claim under your policy.  These are:

1. The Insurer
2. The Trustee
3. The Administrator

You are required to submit the following information in support of your claim documentation:

Life Claims

• Full death Certificate – this identifies the name of the deceased, their cause and date of death
• Birth Certificate – this identifies for the Insurer the deceased correct date of birth as shown on the policy

Income Protection

• Full Medical Certificate – this identifies the reasons why the insured is unable to work, the estimated length of time that the disability, illness or injury will leave the insured incapacitated.
• Evidence for the employer of to the level of financial support that they are making to the insured (if any)

Critical Illness

• Full Medical Certificate – this identifies the type of illness that the insured is suffering from, the extent of this illness and the implications of this diagnosis for the insured.  In the event of a terminal illness being diagnosed, the estimated timing of death is also sought.